In a (good) relationship with the bank: Updating personal data

What do you do first when you change your phone number? You notify close people, so you can keep in touch. What do you do, for example, when you buy a new house and change your address? You celebrate 😊, but something else is also necessary because some changes in life need to be reported to the bank, such as a new address, a new identity card or in electronic format, a new email or a new job.

Through personal data update once a year or whenever needed, a person or a company contributes to the good relationship they have with the bank. At Transilvania Bank, this requires minimal effort because you have 4 options:

1. Through the BT Pay application (Settings – Profile – Update data)

If you are abroad and none of the above options are convenient for you, you can contact us by phone (0264 30 80 28 or *8028) and our colleagues from the Call Center team can help you if it is necessary to update the phone number, e-mail, or if we need to clarify the tax residency.

2. Online, on the bank's website:

• You can update your personal data, like natural person:
  • On page Data update, if you have residence in Romania and are over 18 years old.
• And for company data:
  • On page Data update. You take your identity card, even if it is electronic, at hand and you can start the process. It does not take more than 10 minutes.
  • It also helps you Raul from BT, our chatbot. Write to it on WhatsApp and it will direct you exactly where it needs to.

3. By phone 

• 0264 30 80 28 or *8028, where our colleagues from the Call Center team help you (if you only need to update the phone number and email).

4. In the agencies and branches of BT.

• Where can you online curriculum, so that everything runs as fast as possible.
  
  Why is it necessary to have your personal data updated at the bank?

Data updates are made periodically by all banks because it is a legal requirement both in Romania and in Europe. Authorities and central banks around the world place great importance on the idea of periodic updates of client data precisely because the financial system is a critical infrastructure through which all financial flows circulate. It is thus vital that all personal information used by banks is updated and accurate.

That is how you can have a good relationship with the bank, through access to products and services, banking operations, access to information;

• You avoid information for and about yourself from reaching other persons, such as your old phone number, which now belongs to another person;
• This is a precautionary measure regarding transactions through BT;
• We respect the legislation together (Law No. 129/2019 and Regulation of the National Bank of Romania No. 2/2019), but also what concerns GDPR (EU Regulation 679/2016 - General Data Protection Regulation).

What data do we check?

• the data of identification - name, date of birth, personal numeric code, for individuals, and unique registration code, headquarters, in the case of a company.
• the data of contact: address, e-mail, phone.
• information may specific: general source of funds/income, employer, occupation, legal representatives, beneficial owners of the legal entity, or whether the account holder is or is not a politically exposed person.

Why do we want to know the source of the money that passes through accounts?

Having access to this information, we can protect you better. We can more easily realize when something is wrong by checking transactions that have a legitimate source and those that do not match the declared information. For example, when very large amounts appear in a client's account, for which there are no supporting documents or logical explanations, we will request additional information to decide how to process the respective transaction and whether it complies with legal provisions.

Another very simple and frequently encountered example is when a client declares that they are employed, which means that the source of their funds is mainly the salary received from the employer mentioned at account opening, while in reality all receipts in the account come from sale-purchase transactions, in which case we will contact the client to verify and document the situation.

Human banking, but the law is law

Nouă, la BT, ne place să vorbim cu clienții. Printre multe altele, asta înseamnă pentru noi human banking. Actualizarea datelor personale face parte din această relație pentru că ne dă siguranța că ne cunoaștem bine, dar și pentru că ne ajută să ținem legătura atunci când este nevoie – fie când avem un subiect punctual, fie când este vorba de anumite produse și servicii.

So we rely on you. Think of it as your way of contributing to a healthy financial system.

Let's do this together!